Overview
Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. An exception to this rule is if you have obtained permission to try out a coffee for the first time with the expectation of returning if it it is not to your liking. Such permission may sometimes be granted on an ad-hoc basis to select customers prior to ordering your coffee, by way of in-person discussion/email/whatsapp or our social media channels, by Davis or a representative of the company. This exception applies only to orders of coffee beans and does not include pre-ground coffee or non coffee items, such as coffee tables or other living room items.
Several types of goods are exempt from being returned. Pre-ground coffee cannot be returned. Non-coffee items (such as tables, chairs, or other decorative items) cannot be returned unless there is a manufacturing fault. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Following from the above, we do accept returns of certain non-coffee items, such as living room decorations or furniture, only if the product received was significantly damaged or defective. However unlikely, it is possible that small scratches or other types of cosmetic damages may occur during transport. Such minor damages will usually NOT be accepted for return. However, they will be assessed on a need-by-need basis.
We do not accept returns based on claims that the product description and/or images are not true to the actual product received, since all products are subject to seasonal and other miscellaneous fluctuations.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds
Once your return is received and inspected (within the 7 day grace period), we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will be manually allocated to your chosen account by way of EFT, or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@apothecarycoffee.co.za.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Cost of shipping
Please note that you will be responsible for the cost of shipping if you fall outside of Table View, Sunningdale, Parklands, Blouberg and surrounding areas. For these select areas, we will come collect the item at no cost. Please see Shipping returns, below for more information.
Exchanges
We only replace selected items if they are defective or damaged. See Overview, above, for a description of applicable items. If you need to exchange it for the same item, send us an email at info@apothecarycoffee.co.za or contact us on 084 604 6679 and we will pass on a delivery address to which your goods must be sent to.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to us at the location shared with you via email, whatsapp, or other communication following your initial request for refund.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at info@apothecarycoffee.co.za or WhatsApp us on 084 604 6679 for questions related to refunds and returns.